Booking.com warns customers over data breach by ‘unauthorised third parties’

The company sent emails to some of its Australian customers yesterday morning about what it described as ‘suspicious activity’.

“We are writing to inform you that unauthorized third parties may have gained access to certain booking information associated with your reservation,” the email reads.

“We recently noticed suspicious activity involving a number of reservations and took immediate action to control the problem.”

Booking.com confirmed the hack to nine.com.au today, saying they have “taken action to contain the issue” but would not reveal how many affected customers there are.

“We can confirm that no financial information has been accessed from Booking.com’s systems,” the Booking.com spokesperson said.

The information accessed may include booking details and names, email addresses, addresses, telephone numbers associated with the booking and “anything you may have shared with the property”.

Booking.com has provided new PIN codes and reservation numbers to customers it says were affected by the data breach.

“The security of your personal information is our top priority,” said the email sent to customers by Booking.com.

“We will continue to improve and expand the robust security measures we have in place to secure your reservations with us.”

Do you have a story? Contact reporter Lara Pearce lpearce@nine.com.au

It also advised customers to take extra security measures, such as installing anti-virus software and being vigilant when clicking on links sent by Booking.com or their accommodation provider.

Booking.com has been contacted for comment

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